Privacy
Policy

We collect information that you provide directly to us when using our service. This includes your name, email address, phone number, and payment information when you make a top-up transaction. We also automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, and usage data.

We use your information to process mobile top-up transactions, provide customer support, improve our services, and communicate important updates. Your payment information is processed securely through Stripe and we never store your full credit card details on our servers. We may also use aggregated, anonymized data for analytics and service improvement.

We do not sell your personal information. We share your data only with trusted service providers who help us operate our platform (payment processors, hosting providers, customer support tools). We may also disclose information when required by law or to protect our rights and users' safety.

We implement industry-standard security measures to protect your data, including 256-bit SSL encryption, secure data storage, regular security audits, and strict access controls. All payment processing is handled through Stripe's PCI-compliant infrastructure. While we strive to protect your information, no method of transmission over the internet is 100% secure.

You have the right to access, update, or delete your personal information at any time. You can request a copy of your data, opt-out of marketing communications, or request account deletion. For GDPR and CCPA compliance, you may exercise additional rights including data portability and the right to be forgotten.

If you have questions about this Privacy Policy or our data practices, please contact us at contact@topupdirect.eu. We're committed to addressing your privacy concerns promptly and transparently.